InfoBase Publishers Names Bill Burton Director of Client Relations
Dear Loyal Subscribers,
We at InfoBase are committed to giving you world-class support in your use of the Defense/Aerospace Competitive Intelligence Service (DACIS). To that end, we're excited to announce the hiring of Mr. Bill Burton as our new director of client relations. Bill's main role will be training (i.e., showing you creative ways to get the most from this powerful CI tool).
"What qualifies him for this job?," you may ask. Well, Bill has some history with us. He joined InfoBase in 2000, after a 15-year career as a business developer for defense contractors large and small. As our director of sales/marketing, Bill's background and experience helped to both shape InfoBase's product offering and to drive our growth. Then came a five-year interlude with the then-Documental Solutions LLC (now part of IHS Jane's), where he focused exclusively on training people with jobs like yours on how to use web-based applications. Now, he's back for a second tour of duty with InfoBase. Bill is a unique resource, with infectious enthusiasm for what he does and a deep understanding of the challenges facing industry executives. We couldn't be more pleased to have him with us again.
Of course, as his job title implies, Bill's duties go beyond training. As of today, he is your main resource for customer care. He's available almost every weekday during business hours (8am to 5pm ET), as well as some non-business hours, too. Contact Mr. Burton by email (firstname.lastname@example.org); or reach out to him by phone or text +1 (410) 253-9031. He will reply as soon as possible; usually within 24 hours. In short, Bill will collaborate with your account manager to ensure you're happy with your DACIS subscription.
In the near term, look for some innovative offerings from Bill, like live webinars and training videos. Meantime, feel free to reach out to him anytime with questions, suggestions or comments. Please join me in a hearty 'Welcome Back, Bill!" We know you will be happy with his return.
InfoBase Publishers, Inc.
July 18, 2012