CUSTOMER CARE

Providing the industry’s finest competitive intelligence service is just the start.  We complete our corporate mission when we’ve made sure our subscribers are equipped with the training and support they need to get the most from DACIS.

To that end, we offer world-class application training and tech support, provided by experienced professionals, at no additional cost to you or your employer. Like everything else in DACIS, it’s built in.

Meet our Customer-Care Specialist

Bill Burton is Senior Director of Client Relations. He brings to the position more than 15 years of experience as a business developer in defense contracting, and another seven in market analysis and sales/marketing here at InfoBASE Publishers.

Mr. Burton uses his industry experience and DACIS knowledge to help you creatively solve your CI challenges. He answers your ad-hoc questions, hosts formal training sessions, and uses your product feedback to guide us on future improvements. You can reach him at bill.burton@dacis.com or (410) 253-9031.

Live Webinars

InfoBASE Publishers offers its customers complimentary training for all DACIS products. This offering is highlighted by our monthly 'Live Webinars' series.

Each month, Bill Burton hosts six Web-based training sessions, which are open to any employee of any subscribing organization. Each interactive webinar covers a different DACIS product. Click here for more info, including this month's webinar schedule.

Company-Private Training

We complement our monthly webinar series with company-private training sessions. Usually conducted over the Internet, these classes can be tailored to fit your organization's specific needs (content covered, session duration, etc.) at no additional cost. Arrange a lesson at training@dacis.com or (410) 253-9031.

On-site training also is available. We will come to your facility, but, for sites outside the Washington DC or London, England metro areas, we reserve the right to request reimbursement for pre-approved travel expenses.

Support via Email/Phone/Text

We provide premier application support for all DACIS subscribers 8am-5pm ET, Monday-Friday. Weekend, holiday and off-hour support is also available, with response usually within 24 hours.

Get quick answers to your DACIS questions at support@dacis.com or (410) 253-9031. Oh, and did we mention this world-class technical support is included in the cost of your subscription? No additional service fees. Ever.

TESTIMONIALS
"DACIS databases are comprehensive, so tech support is important if you want to work smarter. Fortunately, InfoBase's Customer Support is the best! There are numerous 'live webinars' to choose from, plus extensive one-hour trainings, recorded sessions. And on every page of the DACIS website there's a link to click for ad-hoc Q&A."
Elizabeth Lamoreaux, Business Intelligence Analyst – ISR & Space Systems, Airborne, UTC Aerospace Systems
"Unable to join many of your earlier DACIS webinars—joined today—was GOLD! Please keep me on the invite list for future events—was REALLY helpful."
Director, Air Force Business Development, National Security & Intelligence Sector